If you find yourself at wit's end, there is the Taxpayer Advocate Service (TAS), the IRS' Taxpayer Advocate. (Also known as the Problem Resolution Program [PRP])
Under the Taxpayer Bill of Rights 2 and the IRS Reform and Restructuring Act of 1998, this office has been given better authority to intervene on the taxpayer's behalf.
The TAS (the IRS' Taxpayer Advocate Service) is a good source for help when it seems that you can't get a resolution to a problem and the IRS office you have been dealing with has not helped. The TAS can help you straighten out those weird notices that don't make sense, resolve items that you have not been credited for, etc. They are there to help you with the issues no one else in the IRS can seem to resolve.
The TAS is also helpful for resolving Collection issues.
The IRS is making an effort to make the TAS more accessible and visible to taxpayers. Now there is a toll free Hot Line you can call if you have long standing problems if initial attempts have not resolved the problems.
(877) 777-4778
(toll free)To apply for help with the TAS you can simply give them a call in your district. If you have an urgent situation complete and mail or fax Form 911 to them (Application for Taxpayer Assistance Order). Also see Publication 1546.
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